Reference

How astocade Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect from your account, how we use it, and who we share it with — covering everything from your JazzCash deposit records to your login activity on mobile.

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Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We keep your account data behind SSL encryption and verify withdrawal requests against the same mobile wallet identity you registered with — whether that is JazzCash, Easypaisa, or Raast. Cookies on astocade are used to keep your session active across your phone and browser, and you can adjust cookie preferences from the settings panel in your account. We do not retain personal data longer than necessary, and we review retention periods when your account is closed.

Encrypted Account Storage

All account data — including your wallet identifiers and session tokens — is stored with SSL encryption. We do not hold plain-text payment credentials from JazzCash, Easypaisa, or Raast.

Cookie Management

We use functional and analytics cookies. Functional cookies keep you logged in on mobile without re-entering your PIN each session. You can review and update cookie consent from your account settings at any time.

Retention and Deletion

Transaction records linked to your deposit and withdrawal history are held for the minimum period required. Once your account is closed, personal data is scheduled for deletion within the timeframe set by applicable rules.

Data Request Process

You can request a full copy of your data or ask us to correct inaccurate details through the Mobile Help & Support section or by contacting support directly with your registered account number.

PRIVACY CONTACT

Reach Our Privacy Team

Have a question about how your data is handled, or want to submit a deletion or access request? Our support team is ready to help you directly. Reach us through any of the channels below and we'll respond with the relevant details for your account.

Team online

Email Support

Send your data request or privacy query to our support address. Include your registered mobile number so we can locate your account and respond accurately.

Live Chat

Open the chat window from your account dashboard. Our agents can walk you through data access steps or flag your request to the privacy team on the spot.

Account Help Centre

The Mobile Help & Support section inside your account lists step-by-step instructions for submitting a formal data request, updating consent, or reviewing cookie settings.

What We Collect and Why

astocade Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect registration details — your name, contact number, and the mobile wallet identifiers linked to JazzCash, Easypaisa, or Raast. We use this to process deposits, verify withdrawals, and keep your account secure across devices. Session data, including your

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IP address and device type, is logged each time you access the lobby from your phone or browser. We do not sell your personal information to third parties. Transaction histories tied to your JazzCash or Easypaisa payments are retained for the period required under applicable financial
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record rules. Where we share data — for example with payment processors to clear a Raast transfer — we do so only to complete that specific service. You can request a copy of the personal data we hold on your account by writing to our support
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team. Availability of all services depends on local law and eligible regions in Pakistan.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions we hear most about how your personal information is used on astocade. If something here does not cover your situation, reach out through live chat or the support centre.

We collect your name, mobile number, and the wallet identifier for your chosen payment method — JazzCash, Easypaisa, or Raast. Device and session data is also logged when you access your account.

Only with the payment processor needed to complete your transaction. We do not sell wallet data or pass it to advertisers. Sharing is limited to what is required to clear your deposit or withdrawal.

Open a request through the Mobile Help & Support section or contact support with your registered mobile number. We will confirm receipt and provide your data within the applicable response period.

Yes. Submit a deletion request through support or your account settings. Records required under financial or legal obligations may be retained for the minimum required period before permanent removal.

We use functional cookies to keep your session active on mobile and analytics cookies to understand how the lobby is used. You can review and update your cookie preferences from the settings panel in your account.

Deposit and withdrawal records tied to JazzCash, Easypaisa, and Raast payments are held for the minimum period required by applicable financial record rules, then scheduled for deletion.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How astocade Handles Your Personal Information

How We Protect and Manage Your Information

Encrypted Account Storage

Cookie Management

Retention and Deletion

Data Request Process

Reach Our Privacy Team

Email Support

Live Chat

Account Help Centre

Common Questions About Your Data

01 What personal data does astocade collect when I register?

02 Does astocade share my JazzCash or Easypaisa details with anyone?

03 How do I request a copy of the data astocade holds on my account?

04 Can I ask astocade to delete my personal information?

05 What cookies does astocade use and can I turn them off?

06 How long does astocade keep my transaction history?

Privacy Policy

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