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What You Agree to When You Use astocade

These terms set out what astocade is, how your account works, and what both sides are responsible for. Access to the platform depends on local law and is available only where eligible under your region's rules.

Jurisdiction-Dependent AccessAccount Holder ResponsibilityPolicy Applies at RegistrationPakistan Eligibility Rules
astocade What You Agree to When You Use astocade
ACCOUNT SECURITY

How We Handle Your Data and Account Access

Data Retention

We retain account and transaction records for the period required by applicable policy. You can request a summary of data held against your account through the help centre.

Cookie Use

Cookies are used to keep your session active across mobile and desktop. They do not store payment credentials — your JazzCash or Easypaisa wallet details are never saved in browser cookies.

Account Security

Login uses OTP verification tied to your registered mobile number. If you notice unauthorised access, freeze your account immediately from the security tab and contact support.

Change Requests

To update registered details — name, mobile number, or linked payment method — submit a change request through support with valid identification. We verify before applying any change.

POLICY CONTACT

Reach Us About Legal or Account Queries

Email Support Send policy or account questions to our support email. We respond with reference to your registered account details — include your account ID for faster handling.
Live Chat Live chat is available through your account dashboard. Use it to ask about policy terms, account restrictions, or to flag a payment dispute tied to your wallet.
Account Help Centre The help centre inside your account covers common policy questions — from account suspension reasons to how wallet verification works for JazzCash and Easypaisa.

Your Legal and Policy Questions Answered

These cover the questions we see most often about account terms, eligibility, data rights, and how to contact us about policy matters.

Access depends on local law in your specific region. We do not confirm legality for individual locations — check whether online gaming is permitted where you are before registering.

No. Deposits must come from a payment method registered in your own name. Using another person's wallet may result in a deposit reversal and account review under our policy terms.

Submit a data request via the account help centre or through support email. Include your account ID and we will provide a summary of records held against your profile.

You will receive a notification with the reason. Contact support via live chat or email to raise a dispute. Pending balances are held during review and handled according to our payment policy.

We publish updates on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically for any updates.

Reach us via support email with your account details and a description of the concern. We investigate and respond with reference to the relevant section of our data handling policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.